1. Introduction
Welcome to Ridewell Global Services (“Ridewell,” “we,” “our,” or “us”).
Ridewell Global Services respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains:
- what information we collect,
- how we collect it,
- how we use it,
- how we store and protect it,
- and your rights regarding your personal information.
This policy applies to:
- users of our website,
- customers,
- corporate clients,
- drivers,
- chauffeurs,
- passengers,
- vendors,
- and visitors interacting with Ridewell services or platforms.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Ridewell may collect different categories of information depending on the nature of the interaction or service.
2.1 Personal Information
This may include:
- full name,
- phone number,
- email address,
- residential or pickup address,
- office address,
- booking information,
- identification details where required,
- and emergency contact details.
2.2 Journey & Operational Information
To support journey management and operational safety, Ridewell may collect:
- trip locations,
- pickup/drop-off details,
- route information,
- GPS location data,
- assignment history,
- travel schedules,
- and operational communication records.
2.3 Vehicle & Service Information
Where applicable, Ridewell may collect:
- vehicle details,
- registration numbers,
- insurance information,
- tracking-device status,
- and vehicle condition information.
2.4 Driver Information
For onboarding and compliance purposes, Ridewell may collect:
- identity documents,
- license details,
- address verification data,
- guarantor information,
- background verification records,
- training records,
- and performance-related operational data.
2.5 Technical & Website Information
When you use our website, we may automatically collect:
- IP address,
- browser type,
- device information,
- pages visited,
- interaction data,
- cookies,
- and session information.
3. How We Collect Information
Ridewell may collect information:
- directly from users,
- through booking forms,
- through website interaction,
- through phone/email communication,
- through operational systems,
- through tracking technologies,
- through partner interactions,
- and through lawful third-party verification processes.
4. Why We Collect Information
Ridewell collects information for legitimate operational and business purposes, including:
Service Delivery
- processing bookings,
- assigning drivers,
- coordinating journeys,
- and managing transportation operations.
Safety & Security
- journey monitoring,
- incident response,
- theft prevention,
- operational accountability,
- and emergency coordination.
Customer Support
- responding to inquiries,
- handling complaints,
- and improving service quality.
Compliance & Verification
- identity verification,
- fraud prevention,
- legal compliance,
- and operational due diligence.
Business Operations
- analytics,
- performance improvement,
- service optimization,
- training,
- and internal reporting.
5. GPS Tracking & Journey Monitoring
Ridewell operates a journey-management-focused service model.
Accordingly, Ridewell may use:
- GPS tracking,
- telematics systems,
- route monitoring,
- communication logs,
- and operational monitoring tools
for purposes including:
- safety,
- driver accountability,
- theft prevention,
- incident review,
- operational coordination,
- and risk management.
Where legally or operationally appropriate, Ridewell may also use dashcams or related technologies.
6. Cookies & Website Tracking
Ridewell’s website may use cookies and similar technologies to:
- improve website performance,
- remember user preferences,
- analyze traffic,
- and enhance user experience.
Users may adjust browser settings to reject cookies; however, some website functionality may be affected.
7. How We Share Information
Ridewell does not sell personal information.
However, information may be shared where reasonably necessary with:
Operational Personnel
- dispatch staff,
- drivers,
- operations coordinators,
- and authorized employees.
Service Providers & Partners
- payment processors,
- technology providers,
- insurance providers,
- security partners,
- and operational vendors.
Legal & Regulatory Authorities
Where required:
- by law,
- court order,
- lawful investigation,
- regulatory request,
- or emergency response needs.
Emergency Situations
Ridewell may disclose information where necessary to:
- protect life,
- respond to emergencies,
- investigate incidents,
- or support law enforcement activity.
8. Data Storage & Protection
Ridewell takes reasonable administrative, operational, and technical measures to protect information against:
- unauthorized access,
- misuse,
- disclosure,
- alteration,
- theft,
- or destruction.
Security measures may include:
- restricted system access,
- password protection,
- operational controls,
- monitoring systems,
- and secure communication procedures.
However, no system can guarantee absolute security.
9. Confidentiality Obligations
Ridewell expects all employees, drivers, contractors, and partners to maintain confidentiality regarding:
- client information,
- journey details,
- operational records,
- and sensitive business information.
Unauthorized disclosure may result in disciplinary action, termination, or legal consequences.
10. Data Retention
Ridewell may retain information:
- for operational purposes,
- for legal compliance,
- for insurance and claims handling,
- for dispute resolution,
- and for safety or audit requirements.
Retention periods may vary depending on:
- operational necessity,
- legal obligations,
- contractual requirements,
- or incident history.
11. Your Rights
Subject to applicable law, users may have rights to:
- request access to their information,
- request correction of inaccurate information,
- request deletion where appropriate,
- object to certain processing activities,
- and withdraw consent where consent is the basis for processing.
Ridewell may require identity verification before processing certain requests.
12. Third-Party Websites & Services
Ridewell’s website or communication channels may contain links to third-party services or websites.
Ridewell is not responsible for the privacy practices, content, or security of third-party platforms.
Users are encouraged to review third-party privacy policies independently.
13. Children’s Privacy
Ridewell services are not intended for unsupervised use by children.
Ridewell does not knowingly collect personal information from minors without appropriate authorization or lawful basis.
14. International Data Considerations
Where technology platforms or operational systems involve cross-border service providers, information may be processed outside Nigeria subject to reasonable operational safeguards.
Ridewell will seek to ensure reasonable protection standards are maintained.
15. Incident Response & Data Breach Handling
In the event of a suspected data breach or unauthorized disclosure, Ridewell may:
- investigate the incident,
- restrict affected systems,
- notify relevant parties where appropriate,
- and take corrective security measures.
Ridewell reserves the right to cooperate with lawful investigations relating to misuse, fraud, or security incidents.
16. Marketing & Communication
Ridewell may communicate with users regarding:
- bookings,
- operational updates,
- customer support,
- service improvements,
- promotional campaigns,
- or business announcements.
Users may opt out of non-essential marketing communications where applicable.
17. Updates to This Policy
Ridewell may update this Privacy Policy periodically to reflect:
- operational changes,
- legal developments,
- technology updates,
- or business improvements.
Updated versions become effective upon publication through official Ridewell channels.
Continued use of Ridewell services constitutes acceptance of updated terms.
18. Contact & Privacy Requests
For privacy-related inquiries, requests, or concerns, users may contact Ridewell Global Services through official company communication channels published on Ridewell platforms.
19. Final Privacy Commitment
Ridewell Global Services recognizes that trust is fundamental to transportation, journey management, and executive mobility services.
Accordingly, Ridewell is committed to handling personal information responsibly, professionally, and with reasonable operational safeguards designed to support:
- safety,
- confidentiality,
- accountability,
- and client confidence.