1. Introduction

Ridewell Global Services (“Ridewell”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers, drivers, partners, employees, and website users. This Privacy Policy explains:

• how we collect information,
• how we use information,
• how we protect information,
• and the rights individuals may have regarding their personal data.

By using Ridewell services, platforms, or websites, individuals acknowledge and agree to the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Ridewell customers,
• drivers,
• employees,
• contractors,
• website visitors,
• and individuals interacting with Ridewell services.

It applies to information collected through:

• Ridewell operations,
• websites,
• communication channels,
• mobile applications,
• customer support,
• and operational systems.

3. Information We Collect

Ridewell may collect the following categories of information:

3.1 Personal Information

Including:

• full name,
• phone number,
• email address,
• residential or pickup address,
• identification details,
• emergency contact information,
• and payment-related information where applicable.

3.2 Operational Information

Including:

• trip details,
• pickup and drop-off locations,
• journey history,
• vehicle information,
• driver information,
• and operational communication records.

3.3 Technical Information

Including:

• IP address,
• browser information,
• device information,
• cookies,
• website usage data,
• and system activity logs.

3.4 Security & Monitoring Data

Ridewell may collect:

• GPS tracking information,
• telematics data,
• CCTV footage where applicable,
• and operational monitoring records for safety, security, and operational purposes.

4. How We Use Information

Ridewell may use collected information to:

• provide transportation services,
• coordinate journeys,
• verify identities,
• process payments,
• improve customer experience,
• ensure operational safety,
• investigate incidents,
• communicate with customers,
• comply with legal obligations,
• and improve operational efficiency.

Information may also be used for:

• fraud prevention,
• security monitoring,
• service improvement,
• training,
• and internal reporting purposes.

5. Information Sharing

Ridewell does not sell personal information. However, information may be shared where necessary with:

• authorized employees,
• operational personnel,
• insurance providers,
• payment processors,
• technology service providers,
• security agencies,
• legal authorities,
• or regulatory bodies where required by law.

Information shall only be shared on a need-to-know basis.

6. Data Protection & Security

Ridewell takes reasonable measures to protect personal information against:

• unauthorized access,
• misuse,
• loss,
• theft,
• disclosure,
• or alteration.

Security measures may include:

• access controls,
• password protection,
• monitoring systems,
• secure storage procedures,
• and operational safeguards.

Despite reasonable efforts, no system can guarantee absolute security.

7. Confidentiality Obligations

Ridewell personnel, drivers, and contractors are expected to maintain strict confidentiality regarding:

• customer information,
• trip information,
• business information,
• and operational records.

Unauthorized disclosure of confidential information is prohibited.

8. Data Retention

Ridewell may retain information:

• for operational purposes,
• legal compliance,
• dispute resolution,
• security investigations,
• recordkeeping,
• and business continuity requirements.

Information shall not be retained longer than reasonably necessary unless required by law.

9. Cookies & Website Usage

Ridewell websites may use cookies and similar technologies to:

• improve user experience,
• monitor website performance,
• analyze traffic,
• and support functionality.

Users may adjust browser settings to manage cookie preferences.

10. Third-Party Services

Ridewell may utilize third-party platforms or service providers for:

• payment processing,
• communication,
• tracking,
• analytics,
• or operational support.

Ridewell is not responsible for the independent privacy practices of third-party providers. Users are encouraged to review applicable third-party privacy policies where relevant.

11. User Rights

Subject to applicable laws, individuals may have the right to:

• request access to personal information,
• request correction of inaccurate information,
• request deletion where legally permissible,
• withdraw consent where applicable,
• or raise privacy-related concerns.

Requests may be submitted through Ridewell’s official communication channels.

12. Children’s Privacy

Ridewell services are not intended for minors operating independently without appropriate supervision or authorization. Ridewell does not knowingly collect personal information from children unlawfully.

13. Legal Compliance

Ridewell aims to comply with applicable:

• data protection laws,
• privacy regulations,
• transportation regulations,
• and lawful government requests.

Where legally required, Ridewell may disclose information to competent authorities.

14. Policy Updates

Ridewell reserves the right to update or amend this Privacy Policy periodically. Updated versions may be published through Ridewell communication channels or official platforms. Continued use of Ridewell services after updates constitutes acceptance of the revised policy.

15. Contact Information

Questions, complaints, or privacy-related concerns may be directed to Ridewell Global Services through official company communication channels.