Ridewell Global Terms and Condition

Ridewell Global provides various chauffeur and driver-for-hire services. Clients agree to the following Terms & Conditions. These conditions are designed to ensure safety, professionalism, and excellence in customer experience.

• 1. Booking & Confirmation

  • - All bookings must be made via our website, phone, or approved channels.
  • - A booking is confirmed only upon receipt of full payment.
  • - Emergency/last-minute requests are subject to driver availability.

• 2. Service Scope

  • - Ridewell Global provides vetted chauffeurs and drivers for personal, corporate, and event transportation.
  • - Ridewell Global provides vetted chauffeurs and drivers for personal, corporate, and event transportation.
  • - Our drivers must not be engaged in illegal or unsafe activities.

• 3. Pricing & Payment

  • - All services are subject to Ridewell's published rates at the time of booking.
  • - Payment must be made in full before service is confirmed.
  • - For last-minute/emergency requests, payment must be completed immediately upon booking.
  • - Drivers will not be deployed until Ridewell confirms payment.

• 4. Driver Conduct & Responsibility

  • - Ridewell chauffeurs/drivers are trained to maintain professionalism and discretion.
  • - Drivers will not operate vehicles in unsafe conditions (e.g., mechanical failures, excessive load).
  • - Drivers reserve the right to decline unsafe or unlawful requests from clients.

• 5. Client Responsibility

  • - Clients must treat chauffeurs/drivers with respect at all times.
  • - Clients are liable for any damage to vehicle/property caused by them or their guests.
  • - Clients must disclose any special security needs (e.g., request for SPY Police driver).

• 6. Safety & Security

  • - All chauffeurs/drivers undergo background checks and training.
  • - Ridewell is not liable for accidents arising from client-owned vehicles that are not roadworthy.
  • - Clients must wear seatbelts at all times.

• 7. Cancellations & Refunds

  • - Cancellations made 12-24 hours before service: 50% of fare charged.
  • - Cancellations made under 12 hours before service: 85% of fare charged.
  • - No-show without cancellation: 100% of fare charged.
  • - Emergency bookings are non-refundable once confirmed.
  • - Refunds (where applicable) will be processed within 7 working days.

• 8. Liability

  • - Ridewell Global is not liable for delays due to traffic, weather, or unforeseen circumstances.
  • - Our liability is limited to the provision of qualified chauffeurs/drivers.
  • - We are not liable for loss of personal property during service.

• 9. Termination of Service

  • - Ridewell reserves the right to refuse or terminate service if the client engages in unlawful, abusive, or unsafe behavior.

• 10. Governing Law

  • - These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.