1. Introduction

These Terms & Conditions (“Terms”) govern the use of services provided by Ridewell Global Services (“Ridewell”, “we”, “our”, or “us”).

By booking, accessing, requesting, or using Ridewell services, customers, drivers, partners, and users agree to comply with these Terms.

If any user does not agree with these Terms, such user should discontinue the use of Ridewell services.

2. Scope of Services

Ridewell provides transportation and mobility-related services which may include:

• Chauffeur services
• Executive transportation
• Airport transfers
• Corporate transport support
• Interstate journeys
• Driver outsourcing
• Related operational services.

Ridewell reserves the right to modify, suspend, or discontinue services where necessary.

3. Booking & Service Requests

Service requests may be made through:

• Phone calls
• Digital platforms
• Messaging channels
• Email
• Partner arrangements
• Authorized Ridewell representatives.

Ridewell reserves the right to:

• Accept
• Decline
• Reschedule
• Cancel bookings based on operational, security, safety, or compliance considerations.

4. Customer Responsibilities

Customers are expected to:

• Provide accurate booking information
• Behave respectfully
• Comply with safety instructions
• Use seat belts
• Avoid conduct that may endanger drivers, vehicles, or other passengers.

Customers must not:

• Engage in violence
• Harass drivers
• Transport illegal items
• Smoke inside vehicles
• Engage in unlawful activity during Ridewell operations.

Ridewell reserves the right to terminate trips where customer conduct is unsafe or inappropriate.

5. Driver & Operational Conduct

Ridewell drivers are expected to:

• Operate professionally
• Comply with traffic laws
• Maintain confidentiality
• Prioritize passenger safety
• Comply with Ridewell operational policies.

Ridewell may investigate complaints involving:

• Misconduct
• Unsafe driving
• Unprofessional behavior
• Operational violations.

6. Pricing & Payments

Service charges may vary based on:

• Distance
• Duration
• Vehicle category
• Waiting time
• Interstate travel
• Operational requirements
• Additional service requests.

Payments may be made through:

• Bank transfer
• Card payment
• Approved digital channels
• Other authorized methods.

Ridewell reserves the right to:

• Revise pricing
• Apply waiting charges
• Recover outstanding balances
• Suspend services for unpaid obligations.

7. Cancellation & Waiting Policy

Ridewell may apply cancellation or waiting charges where:

• Customers cancel late
• Drivers experience excessive delays
• Customers fail to appear
• Operational resources have already been deployed.

Ridewell reserves the right to determine applicable charges reasonably.

8. Safety & Security

Passenger and driver safety are top priorities.

Ridewell may utilize:

• GPS tracking
• Telematics
• Monitoring systems
• Communication systems
• Security procedures for operational and safety purposes.

Users are expected to cooperate with reasonable safety procedures.

9. Lost & Found

Ridewell shall make reasonable efforts to assist with recovery of lost items.

However:

• Ridewell does not guarantee recovery
• Shall not be liable for personal belongings left in vehicles.

Recovered items may be retained for a limited period before disposal where unclaimed.

10. Vehicle Condition & Third-Party Vehicles

Some services may involve:

• Partner vehicles
• Client-owned vehicles
• Leased vehicles
• Third-party fleet arrangements.

Ridewell shall make reasonable efforts to ensure operational standards but may not own all vehicles used in service delivery.

11. Limitation of Liability

To the extent permitted by law, Ridewell shall not be liable for:

• Indirect losses
• Missed appointments
• Traffic delays
• Weather disruptions
• Actions of third parties
• Unforeseen operational interruptions
• Events beyond reasonable control.

Ridewell’s liability may be limited where:

• Customers contribute to incidents
• Instructions are ignored
• Information provided is inaccurate.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Force Majeure

Ridewell shall not be held responsible for service disruptions caused by circumstances beyond reasonable control, including:

• Natural disasters
• Civil unrest
• Government actions
• Security threats
• Strikes
• Road closures
• Communication failures
• Emergencies.

13. Privacy & Data Usage

Use of Ridewell services is subject to the Ridewell Privacy Policy.

Users acknowledge that Ridewell may collect and process information for:

• Operational coordination
• Safety
• Service improvement
• Legal compliance
• Security purposes.

14. Prohibited Activities

Users must not:

• Engage in illegal activity
• Transport prohibited items
• Damage vehicles
• Interfere with operational systems
• Impersonate others
• Misuse Ridewell services.

Ridewell reserves the right to:

• Suspend services
• Terminate engagements
• Report unlawful conduct to authorities where necessary.

15. Complaints & Dispute Resolution

Ridewell encourages users to report complaints promptly through official communication channels.

Ridewell may:

• Investigate complaints
• Request supporting information
• Implement reasonable resolution measures where appropriate.

Parties are encouraged to resolve disputes amicably before pursuing formal legal action.

16. Amendments

Ridewell reserves the right to amend or update these Terms periodically.

Updated Terms may be communicated through official channels or published on Ridewell platforms.

Continued use of Ridewell services after updates constitutes acceptance of revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

18. Contact Information

Questions, complaints, or service-related inquiries may be directed to Ridewell Global Services through official communication channels.